Title: Customer Support Associate Call Centre

Job Description

As a Customer Support Associate, you will be responsible for delivering excellent service to customers through voice-based support while maintaining professionalism and efficiency.

Responsibilities

Respond to customer calls in a timely manner

Understand customer needs and provide solutions

Escalate unresolved issues to senior staff

Follow company policies and call procedures

Qualifications

Strong communication and listening skills

Customer-focused attitude

Willingness to work rotational shifts

Experience in customer service preferred