Desktop Support Engineer

Our client is hiring a Desktop Support Engineer on a long-term contract basis.

Work Location: Phoenix, Arizona

Work Model: On-Site

Summary:

Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Responsibilities:

Provide first level support for all end-users.

Troubleshoot and resolve hardware, software and voice/data communication systems issues.

Escalate calls when appropriate.

Write concise, informative tickets.

Follow up on all tickets in a timely manner and follow through to resolution. Required Qualifications:

Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.

Excellent customer service, verbal and written communication skills are a must.

The ability to multi-task, prioritize and work under pressure are required.

Must be willing to work flexible hours when appropriate.

Prior customer service, call center or help desk experience is required. Pay Rate: $25 - $27

Job ID: 84307 ```