Service BDC Representative

Job Summary: The Service BDC Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Compensation and Benefits:

Competitive Pay

Training and mentorship program

Medical. Dental, Vision Plan

401(k) Savings Plan

Basic Life Insurance

Discounts on Products and Services

Flexible Schedules

Work Life Balance

Responsibilities:

Promote and seek out opportunities to deliver a top-notch customer experience

Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

Complete phone calls as assigned by the BDC Manager

Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles

Conduct sales department service tours

Stay informed about new products, features, accessories, etc., and their benefits to customers

Attend product and sales training as requested by BDC

Attend sales meetings

Requirements:

No car experience or education needed!

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy

Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Clean driving record & valid driver's license

Hopkins Ford of Elgin in IL, close to South Elgin, Dundee, and Streamwood, is a new Ford dealership with used cars, financing, auto service and repairs, and genuine Ford parts. We want to be this to be our customer's one-stop shop for all things automotive! We have the best selection of new and Certified Pre-Owned Fords and used cars in the area.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.