Housekeeping Shift Supervisor

JOB SUMMARY

Proctors Collaborative is the Capital District's leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement, and economic development initiatives throughout the region. We're changing expectations about how the arts serve a community.

Proctors Collaborative seeks an individual to join the Housekeeping team as an evening & weekend shift supervisor to serve in a professional, front-line, supervisory position. Proctors Collaborative is open seven days a week most weeks including evenings and weekends to service events and programs at Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The evening and weekend shift supervisors should be able to work a flexible schedule, including evenings, weekends and occasional holidays.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervise and support a diverse housekeeping staff to ensure high standards of cleanliness

Inspect rooms and public areas daily

Address housekeeping needs and complete work orders

Train new employees and enforce safety and cleanliness protocols

Respond promptly to guest requests, complaints, and internal communications

Maintain compliance with policies, procedures, and key control systems

Assist in scheduling, resolving staff issues, and overseeing operations in manager's absence

Perform cleaning tasks as needed, including bathrooms, dusting, and vacuuming

Ensure proper use of cleaning equipment and handling of soiled items

Coordinate with event and rental managers for setup and breakdown of tables, chairs, and equipment

Prepare spaces for internal and external meetings, productions, and events

Respond quickly to last-minute changes or emergency requests from customers

POSITION QUALIFICATIONS:

High School Diploma or GED

Previous experience as a housekeeping supervisor or similar role

Strong interpersonal, communication, and decision-making skills

Excellent time management and organizational abilities

Proficiency in personal computer usage, including email or the interest in and ability to learn

Hands-on experience with cleaning and maintenance tasks

Attention to detail and commitment to guest satisfaction

Ability to train and lead a diverse team effectively

Physical stamina for extended standing and cleaning tasks

Ability to lift up to 25 lbs and perform bending, kneeling, and stretching

Flexibility to work nights, weekends, and holidays

Knowledge of safety procedures and key control compliance

Experience with event setups, including working with event and rental managers

Ability to set up and take down tables, chairs, and equipment for meetings, productions, and events

Flexibility to adapt to spontaneous or emergency needs of internal and external customers

Demonstrated skills in managing and communicating with a diverse staff

Ability to manage conflict resolution when needed

PREFERRED EXPERIENCE:

Previous housekeeping / custodial / janitorial experience

Supervisory experience

Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences and we strive to treat everyone with fairness and respect.

Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, age, or any other characteristic protected by law.

Interested candidates should submit a resume to Proctors Administration, 432 State Street, Schenectady, NY 12305 or e-mail: . No phone calls please.