Eau Claire - Ground Services Agent

Description

The Ground Services Agent position is responsible for primary below wing ramp duties and occasional above wing customer service duties. Weekly work hours are scheduled based on employee availability and operational needs, with a minimum of 12 hours per week and up to 40 hours per week.

Above wing tasks may include, but are not limited to:

Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage

Provide general information to passengers, such as directions and flight information

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments

Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate

Store unclaimed baggage

Handle delayed baggage issues

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags

Assist with lost and found articles

Enforce safety/security measures and monitor sensitive safety zones

Ensure compliance with FAA, Sun Country, and airport regulations

Any other duties assigned by management

Below wing tasks may include, but are not limited to:

Load and unload baggage and cargo of varying sizes and weights to and from the aircraft

Frequently lift and carry 60 pounds

Frequently sit, stand, walk, kneel, and climb stairs for extended periods of time

Operate ground service equipment to service both aircraft and passengers, operate heavy machinery/equipment

Direct aircraft to and from gates

Service aircraft as needed

Perform interior aircraft cleaning and stocking as needed

Ensure runway is clear of foreign object debris

Follow all necessary safety and security procedures as assigned

Additional Details

Working environment is often outdoors in all weather conditions

Team members will be exposed to loud and frequent noises from aircraft engines

Requirements

Must be 18 years of age or older

Must possess and be able to display valid drivers license

Must be able to pass a federal background check

Must be flexible to work nights, weekends, and holidays. This role requires availability for scheduled shifts that may occur within the following time periods:

• 3:00 a.m. - 6:00 a.m.

• 1:00 p.m. - 3:00 p.m.

• 10:00 p.m. - 12:00 a.m.