ServiceNow Developer

Gridiron IT is seeking a SNOW Developer to support a federal program in Chantilly, VA.Overview

We are seeking a strong, cleared ServiceNow Developer to support the transition and ongoing management of an enterprise ServiceNow platform. This role will focus on platform development, portal enhancements, and day-to-day operations and maintenance across multiple ServiceNow modules. The ideal candidate is a hands-on generalist with experience supporting Agile delivery teams and collaborating closely with technical and business stakeholders.

Scope of Work

Take over management and development of the ServiceNow platform

Support the analysis, design, implementation, testing, and deployment of technical capabilities

Provide development support to the Technical Lead and other ServiceNow Subject Matter Experts (SMEs)

Collaborate with business and technical stakeholders to identify, define, and document:

Detailed requirements

Use cases

Technical solutions

Support typical Operations & Maintenance (O&M) activities

Manage and resolve incidents and problems in alignment with ITSM best practicesPlatform Focus Areas

IT Service Management (ITSM)

IT Operations Management (ITOM)

Customer Service Management (CSM)Portal & UI Responsibilities

Redesign and update the client-facing ServiceNow portal

Improve overall portal functionality and user experience

Implement UI, workflow, and usability enhancements

Ensure portal solutions align with business and user needsAgile Delivery Responsibilities

Work within an Agile Scrum framework

Actively participate in Agile Scrum ceremonies, including:

Sprint planning

Daily stand-ups

Backlog grooming

Sprint reviews and retrospectives

Support iterative development and continuous improvementRequired Skills & Experience

3-4 years of hands-on ServiceNow development experience

Strong JavaScript development skills

Experience across:

ITSM

ITOM

Customer Service Management

Portal and UI development experience is a strong plus

Ability to work across the ServiceNow platform as a generalist

Experience supporting Agile Scrum projects

Active clearance requiredCertifications & Education

ServiceNow System Administrator certification - required

ServiceNow Certified Application Developer (CAD) - nice to have

(Required for some senior roles)

Bachelor's degree - nice to have

Relevant ServiceNow certifications may be considered in lieu of a degree Additional Qualifications

Strong analytical and problem-solving skills

Ability to work independently while collaborating within a team environment

Strong communication skills with both technical and non-technical stakeholders

Comfortable supporting both development and operational responsibilities