Operations Manager Full-Time Iowa Events Center

Overview

The Operations Manager assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care and conversions at the Iowa Events Center.

This role pays an annual salary of $44,000-$47,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until April 17, 2026.

Responsibilities

Management in areas of planning, directing, coordinating and review of work plans for facility operations

Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events

Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs

Oversee, direct, monitor changeover and housekeeping crews, providing team support

Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws

Report unsafe working conditions, injuries, employee concerns, or escalated situations to management

Represent the company with temporary agencies, contractors, and vendors in a professional manner

Communicate with temporary agencies on staffing; schedule and monitor on-site labor

Interview applicants for part time Building Attendant, independently make hiring decisions and onboard

Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely

Partner with Operations management and Human Resources as needed.

Suspend employees; recommend employees for termination and deliver termination as required

Manage DNR (Do Not Return) situations with temporary staff members and agency as required

Provide & oversee training for all Operations employees and temporary workers

Responsible to understand, comply with, and supervise employees within parameters of any Collective Bargaining Agreement

Maintain positive, professional relations with any Union representatives

Coordinate / lead staff training and safety programs

Maintains departmental equipment, notifying management when repairs are needed

Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations

Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements

Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc

Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees

Must work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment

Qualifications

High school diploma or equivalent

Bachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of education

3-5 years of experience in an operations / facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination

Proficient computer skills in a Windows format

Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred

Ability to effectively be available via a company provided cell phone, email, text

Ability to effectively lead a large team in a fast paced, high pressure environment

Knowledge of OSHA and other local / state / federal safety standards / requirements

Forklift certification or ability to acquire within 90 days of employment

Possess superior interpersonal, communication, and leadership skills

Ability to communicate clearly, concisely, professionally in-person and in-writing

Self-motivated, ability to work independently and with a team

Excellent organizational skills

Possession of a valid Driver's License preferred

Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays