Front Desk Supervisor

Starting Compensation:

$18.00/Hourly

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

Job Description:

JOB SUMMARY

The Assistant Front Desk Supervisor is responsible for the effective operation of the Front Desk/Customer Service area of the Lancaster County Swimming Pool in the absence of the Front Desk Supervisor. this includes the supervision of all Front Desk employees.

This professional position requires excellent administrative, communication and organizational skills.

REPORTING RELATIONSHIPS

The Assistant Front Desk Manager reports directly to the Pool Manager.

Additional supervision is provided by the Front Desk Supervisor, Assistant Pool Manager and the Program Manager.

The Assistant Front Desk Manager supervises all Front Desk employees of the Lancaster County Swimming Pool in the absence of the Front Desk Supervisor.

ESSENTIAL JOB FUNCTIONS

Supervision of all Front Desk employees in the absence of the Front Desk Supervisor

Ability to handle money quickly and accurately

Ability to organize and maintain control under fast paced conditions

Comply with cash control procedures and admission procedures as set forth by Park and management staff.

Maintaining a good, working relationship with the public regarding: complaints, suggestions, policy and discipline.

Ability to train front desk/admissions staff on cash register operations and all components of admissions office.

Documenting employee discipline issues as outlined in the County Employee Manual

Assisting with the completion of mid-season performance evaluations for Front Desk employees

Assisting in the execution of all Emergency Action Plans

Keeps accurate, orderly and accessible records as required by the County and PA Departments of Health and Agriculture.

Enforces facility rules and regulations

Has a working knowledge of all Front Desk operations including cash register and CLASS software applications

Exercises mature judgement at all times

OTHER SPECIFIC TASKS OR DUTIES

Completes daily checklists and reports

Attends weekly management team meetings

Checks passes or collects money from patrons entering facility, ensuring no one enters the facility illegally.

Responsible for maintaining the admissions office and keeping it neat and clean.

Is aware of all pool special events, groups and parties and be able to assist patrons when they arrive.

Communicates policy and procedure updates to Front Desk staff.

Regularly works weekends and holidays

Makes budget and staff recommendations for the following year.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Must be at least 15 years of age.

Must have PA State Police background check, PA Child Abuse History clearance and FBI Fingerprint background check

KNOWLEDGE, SKILLS AND ABILITIES

Excellent administrative and organizational skills

Ability to supervise staff of various ages

Accurate record-keeping

Excellent math skills

Basic computer operations

Ability to maintain focus and alertness while on duty

Ability to exercise discipline and initiative in planning, organizing and implementing assigned work.

Ability to effectively communicate both orally and in writing, and to speak before large groups

Excellent interpersonal skills.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

Must be at least 15 years of age.

Must have PA State Police background check, PA Child Abuse History clearance and FBI Fingerprint background check

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Climbing steps to elevated slide entrance (ages 16 and up ONLY)

Lifting equipment to waist up to 40 lbs

Ability to hear questions at a conversational tone

Ability to stand and walk up to 3 hours continuously

Ability to speak clearly and loudly enough to be heard by large groups

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.