Call Center Representative (Election Worker)

General Job Information This is a SEASONAL (Less than 6 months) position THIS POSITION IS BUDGETED FOR: $20.00 PER HOUR JOB SUMMARY This position is located in the District of Columbia Board of Elections (BOE), Office of the Executive Director, Election Worker Recruitment and Training Division, whose mission is to enfranchise eligible residents, conduct elections, and assure the integrity of the electoral process as mandated by both federal and local laws.

The BOE is expanding its mission to increase civic participation and provide citizens of the District of Columbia with vital information and data for the purpose of enhancing the voter experience.

The incumbent works closely with the Program Manager and the Election Training Coordinator.

During each election cycle, the BOE must recruit, train, and place approximately 2,500 election workers in 75 Voter Centers located throughout Washington, D.C.

Given the unique importance of the position of the Election Workers during the electoral process and the sensitivity of this highly visible position, BOE seeks individuals with call center/customer service experience to serve as a part of the election administration team.

.DUTIES AND RESPONSIBILITIES The incumbent will contact potential election workers to schedule them for training, enter the critical election worker information into a secure database, confirming training dates, assign each election worker to a specific Voter Center location, monitor email and voicemail daily, respond to all messages either verbally or through email correspondence, log all communications in the Call Center record, assist with collecting and organizing post-election documents from all Vote Centers, maintain a well-organized filing system, and immediately following the election, collect all necessary information for the submission of election workers' payroll.

Education AND Experience Incumbent should have call center and data entry experience.

Three (3) years of service is experience preferred.

Candidates should be comfortable working in high-performance, quota-based environments.

Successful candidates must enjoy interacting with the public and have patience for resolving conflicts.

Candidates also must be comfortable interacting with highly diverse populations.

Licensure/Certification None Work Environment Work is primarily sedentary and performed in the normal office setting, and makes no unusual physical demands.

Some standing, walking, handling, and carrying of light to moderately heavy objects (such as boxes of records, etc.) is required.

No special physical demands are required to perform the work.

Attendance at mandatory training sessions is required for all employees.

OTHER SIGNIFICANT FACTS First Screening: Wednesday, January 28, 2026 Collective Bargaining: This position is NOT under a collective bargaining agreement Tour of Duty: Monday - Friday: 8:15 A.M.

- 4:45 P.M.

(30 - 40 Hours Per Week) (Some evenings, weekends, and holidays are required) The incumbent will be required to work an extended shift on Election Day.

Incumbent MUST Be Punctual, Reliable, And Flexible.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer.

All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.