Restaurant Server

SUMMARY: Serves guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies and service procedures

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.

Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant.

Maintain complete knowledge of the particular characteristics and description of every wine by the glass and major wines on the wine list.

Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/ time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper set up of the restaurant.

Complete all side duties as assigned

Requisition supplies as needed from the Supervisor.

Input orders into system and ensure transmission of orders is verified by kitchen when assigned to do so.

Organize assigned stations and ensure readiness prior to guest arrival.

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

Retrieve and serve all food and beverage courses to guests in accordance with departmental standards.

Ensure each course is cleared according to department standards, monitor and maintain the cleanliness of each assigned table.

Ensure tables are clean and reset immediately after guests' departure in accordance with department standards.

Complete all closing reports in the P.O.S. system. Total all transactions according to departmental procedures. Report all tips.

Count bank and complete cashier report. Drop all money in safe and return bank. Submit completed paper work to front desk.

Handle guest complaints and ensure guest satisfaction.

Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas, including cleanliness and appearance of menus and wine lists.

Attend meetings, menu and wine tastings as scheduled.

Support safe work habits and contributes to a safe working environment at all times.

Consistently maintain the ability to come to work regularly and on time.

Follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and Members and their guests with respect and courtesy, contribute to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior

Perform other duties as directed

QUALIFICATIONS, SKILLS & ABILITIES:

Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:

Must provide prompt and cordial service to all guests.

Working knowledge of, or the ability to learn, point-of-sale computer systems.

Must be reliable, responsible and able to work well under pressure.

Ability to understand and carry out written and verbal instructions.

Apply critical thinking to solve problems in standardized situations.

Must be able to work independently.

Must meet legal age requirements for the position.

EDUCATION AND/OR EXPERIENCE:

One to two years related experience.

Resort and/or hospitality experience preferred.

High school diploma or equal to a GED.

LANGUAGE SKILLS:

Must speak and communicate in English.

Must be able to clearly communicate with guests, management and coworkers.

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

Proficient in POS system preferred, but not required.

CERTIFICATES & LICENSES:

Must have Food Handler Certificate.

TIPs certification preferred, but not required.

Must provide valid document(s) to work in the US.

Valid California Driver License is required (for specific positions).

WORK ENVIRONMENT:

The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee must be able to:

Use hands to finger, handle, or feel; and talk or hear.

Specific vision abilities required by this job include close vision.

Lift 25-50 lbs. (for specific positions)

Sit, stand and walk for long periods of time.

Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.