Application Administrator

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In this position...

* The Physical Security Systems Application Administrator is responsible for the stability, configuration, documentation, and lifecycle management of enterprise physical security applications and supporting infrastructure.

* This role administers and optimizes systems supporting electronic access control (Feenics), video surveillance (Hanwha), perimeter intrusion detection (Senstar), badge and reader technology (Wavelynx), biometrics (SAFR), and badging software integrations (ID Producer). * The Application Administrator leads application governance (standards, runbooks, upgrades, licensing), coordinates third party integrations, and provides second-level technical support to ensure high availability of critical security operations.

Physical Security Systems - Application Administrator What you'll do...

* Application administration, performance, and governance: * Administer and maintain physical security applications and related services (Feenics, Hanwha VMS components, Senstar management platforms, Wavelynx tooling, SAFR administration, ID Producer dependencies as applicable). * Review application/system logs and performance indicators; identify trends and implement corrective actions to improve stability and uptime.

* Maintain software licensing and entitlement records; coordinate renewals and ensure license compliance.

* Documentation and standards: * Develop and maintain operational documentation, including runbooks, administrator manuals, and configuration/programming standards.

* Establish and maintain repeatable procedures for routine tasks (user/device changes, audits, backups where applicable, upgrade validation, troubleshooting steps). * Integrations and project coordination: * Lead and coordinate integrations with third-party applications and data sources, including: * API-based integrations (where supported by system vendors) * Custom interfaces and data connections (SQL/ODBC as applicable) * Data integrators/automation tools (e.g., Alteryx or equivalent) * Coordinate requirements, testing, cutovers, and change documentation with internal stakeholders, vendors, and IT partners.

* Upgrades and lifecycle management: * Plan and coordinate firmware/software upgrades across applications and field devices in partnership with vendors and service teams.

* Validate upgrades in accordance with change management practices (test plans, rollback plans, documentation updates). * Data integrity and audits: * Coordinate and perform database audits/cleanups for cardholder records, access permissions, device inventories, and system operator accounts.

* Identify and remediate data quality issues that affect reporting, alarm routing, and operational reliability.

* Second-level support and escalation: * Provide second-level support to service technicians and operations for escalated issues involving: * Field hardware and device communications * OS/application/client software problems * Network-related connectivity issues in coordination with local IT teams (LAN/WAN/Extranet) * Support evaluation and testing of emerging technology from supported manufacturers; document results and recommendations.

* Service enablement: * Develop and maintain standardized end-user request processes (SmartSheet and/or SharePoint) for access requests, operator/admin changes, and service intake.

* Cross-coverage and on-call: * Provide backup coverage for Program and Database Integration duties when needed to maintain continuity.

* Participate in an on-call rotation as required to support critical security system operations (if applicable in your environment). What you'll do...

* Application administration, performance, and governance: * Administer and maintain physical security applications and related services (Feenics, Hanwha VMS components, Senstar management platforms, Wavelynx tooling, SAFR administration, ID Producer dependencies as applicable). * Review application/system logs and performance indicators; identify trends and implement corrective actions to improve stability and uptime.

* Maintain software licensing and entitlement records; coordinate renewals and ensure license compliance.

* Documentation and standards: * Develop and maintain operational documentation, including runbooks, administrator manuals, and configuration/programming standards.

* Establish and maintain repeatable procedures for routine tasks (user/device changes, audits, backups where applicable, upgrade validation, troubleshooting steps). * Integrations and project coordination: * Lead and coordinate integrations with third-party applications and data sources, including: * API-based integrations (where supported by system vendors) * Custom interfaces and data connections (SQL/ODBC as applicable) * Data integrators/automation tools (e.g., Alteryx or equivalent) * Coordinate requirements, testing, cutovers, and change documentation with internal stakeholders, vendors, and IT partners.

* Upgrades and lifecycle management: * Plan and coordinate firmware/software upgrades across applications and field devices in partnership with vendors and service teams.

* Validate upgrades in accordance with change management practices (test plans, rollback plans, documentation updates). * Data integrity and audits: * Coordinate and perform database audits/cleanups for cardholder records, access permissions, device inventories, and system operator accounts.

* Identify and remediate data quality issues that affect reporting, alarm routing, and operational reliability.

* Second-level support and escalation: * Provide second-level support to service technicians and operations for escalated issues involving: * Field hardware and device communications * OS/application/client software problems * Network-related connectivity issues in coordination with local IT teams (LAN/WAN/Extranet) * Support evaluation and testing of emerging technology from supported manufacturers; document results and recommendations.

* Service enablement: * Develop and maintain standardized end-user request processes (SmartSheet and/or SharePoint) for access requests, operator/admin changes, and service intake.

* Cross-coverage and on-call: * Provide backup coverage for Program and Database Integration duties when needed to maintain continuity.

* Participate in an on-call rotation as required to support critical security system operations (if applicable in your environment).