Clerk

We are currently looking for a Part-Time 38 Clerk to join our Oak Hills Travel Gaming Operations team, located at the Chickasaw Travel Stop #540.

Summary:

Operates the cash register and stocks the store. Promotes signature products by providing the highest level of customer service.

Responsibilities:

* Provides first-class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Greets and engages with a smile

- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members, and customers of all types

- Maintains general upkeep of the work area and maintains a safe environment

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance, and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies, and SOPs for assigned area, e.g., MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Sweeps, mops, dusts, vacuums, and performs basic cleaning and janitorial procedures

* Cleans windows, doors, mirrors, glass partitions, baseboards, jambs, trim, and walls, maintains sanitization of restrooms, and empties and cleans waste receptacles

* Assists and guides customers with purchase selection

- Engages potential customers and guides them with selection and purchase decisions

- May order catalog items if not in stock

- Promotes products to increase guest satisfaction and store sales

* Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received

- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received

- Provides accurate change for cash purchases

- Processes discounts, refunds, exchanges, and coupons accurately

- Balances register/terminal and completes reports for receipts, cash balance

- May perform minor troubleshooting of POS

- Maintains accurate cash count and assumes responsibility for any shortages at the end of the shift

- May be responsible for confirming POS pricing updates

* Audits register and change box funds by auditing account shortages and overages through the process of counting their shift bag down before and after closing out the shift

* Stocks inventory several times during the shift by placing products on the display shelf for customer availability

* Performs all other duties as assigned

Competencies:

Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional, and all other rules, regulations, policies, procedures, and guidelines

* Able to verbally communicate professionally and positively with other team members, departments, guests, and management

Skills:

Essential:

* Vacuum cleaner, basic equipment, knowledge of carpet care

* Janitorial equipment and supplies

* Operate point-of-sale terminal

Experience:

Essential:

* No prior experience required

Education:

Essential:

* High School, GED, or Equivalent

Credentials:

Essential:

* Pass general background check

Nonessential:

* Pass gaming background check

* Gaming license or permit as required by assigned position

Working Conditions:

Essential:

* May work where cigarette smoking occurs

* Bright and flashing lights

* Customer service

* Retail store

* Warehouse freezer/cooler

* Commercial and residential vacuum

* Computers, printers, phones

* Point-of-sale equipment

* Potential exposure to cleaning fluids and solvents

* Communications written, verbal

* Pass pre-employment drug test

* Frequently bend, kneel, stoop, push, and reach

* Hand-eye coordination, reach, and grasp

* Frequently lift and or carry up to 25 lbs

* Moderately strenuous work

* Standing up to 100% of the shift

* Walking up to 75% of the shift

* May work day shift

* May work evening shift

* May work holidays

* May work night shift

* May work rotating shifts

* May work weekend shift