Front Desk Agent

Job Description

Salary: $14

Basic function: Providing superb customer service while maintaining the company and brand standards.

Reports to: Front Desk Manager/ General Manager

Shifts: Ability to work any of the 3 shifts.

Following duties and responsibilities according to the company and brand standards.

Guest Check-in & Check-out

PMS Operations

Cash Handling & Credit Card Transactions

Practice of telephone techniques and etiquette.

Practice of Front Office Emergency/Security Procedures

Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.

Take reservations-Guest Rooms and Meeting Rooms

Assist with Administrative Duties as assigned by Management

Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.

Communicate with Housekeeping for guest requests and inquiries.

Communicate with Maintenance for any technical repairs in guest rooms.

Handle guest complaints and/or pass them to the right managerial channels immediately.

Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily

Minor Decision Making

Take Group Reservations & Set up Group Blocks

Sales of Guest Rooms with New Arrivals and Phone Inquiries

Follow All Policies & Procedures as Outlined in the Employee Handbook.

Demonstrate professional business appearance at all times.

Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag

Operate Laundry as Directed

Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors

Must be able to help in any department when needed.

Perform any other duties as assigned by the management.

Required Skills:

Fluent Verbal & Written Communication in Proper English (Spanish, if possible)

Basic Math

Hand Writing

Computer Skills/Keyboard/Typing Skills

Operate a 10 Key Calculator

Hospitable, Civil Contact with the Public

Ability to Work Independently, with Little to no Supervision

Ability to Complete Multiple Tasks Simultaneously

Night Audit/Basic Accounting Skills/Training.

The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.

Full-time