Total Agility Engineer

Job Description

We are seeking a seasoned Senior Kofax engineer to lead and operate a combined support + development team responsible for an enterprise-scale Kofax (TotalAgility) environment. This is a hands-on role focused on production support, maintenance, upgrades, SLA-based incident response, and vendor/trans-vendor coordination during an ongoing Capital One integration and platform migration. The ideal candidate will have deep Kofax TotalAgility experience (past work on v7.9 / v7.11 and familiarity with Kofax 8.x) and the leadership skills to manage a small team and drive reliable operations. Required Skills - Kofax TotalAgility (7.9,7.11,8.x) Enterprise Deployments Leadership Job Duties - - Lead day-to-day support and maintenance of the Kofax TotalAgility environment (production and non-production). - Own incident response as part of an on-call rotation; meet established SLA targets for incident acceptance, triage, resolution and escalation. - Perform server upgrades, patching, performance tuning, troubleshooting and bug fixes. - Manage deployments and coordinate cross-vendor transitions and handoffs; act as primary point of contact for vendor teams. - Provide technical leadership and mentorship to both support and development resources (onsite/hybrid/offshore mix). - Collaborate with API/backend developers (Java/Spring) when integrations or automation are required. - Participate in planning and execution of migration/upgrade efforts (current environment moved from 7.9 ? 7.11; upcoming move to Kofax 8.x). - Document operational runbooks, configurations, and run transition/knowledge-transfer activities. - Support compliance, capacity planning, and operational metrics reporting. Job Requirements - - 8–10+ years of relevant experience; significant, demonstrable hands-on experience with Kofax TotalAgility (strong experience on v7.9 and/or v7.11). - Practical exposure to Kofax 8.x (planning/migration or working knowledge strongly preferred). - Proven experience supporting large-scale, multi-server Kofax environments (enterprise deployments). - Strong troubleshooting skills across application, integration, and infrastructure layers. - Experience with on-call rotations and meeting SLA-driven commitments. - Experience coordinating with multiple vendors and managing transitions. - Strong communication skills; ability to present technical solutions and confidence in interviews/demos. - Must be based in the US and able to work US business hours; Illinois-based candidates preferred. Desired Skills & Experience - - Experience with Kofax modules/tools around ingestion, OCR, transport, and integration patterns. - Familiarity with APIs, Java and Spring framework (helpful for integration troubleshooting). - Experience with cloud/hybrid deployments, CI/CD, and automated deployment processes. - Prior experience supporting financial services customers or similar regulated environments. - Experience drafting runbooks, SOPs and SLA-oriented operational documentation.