Help Desk Analyst (Ref: 18096)

Position: Help Desk Analyst (Ref: 18096)

Location: North Chesterfield, VA USA, 23235

Salary: $27.13/hr.

Duration: 4 Months 22 Days - Contract

Openings: 1

Deadline: 02/10/2026

Description:

***Local Candidates

***Onsite

We are seeking a Help Desk Analyst who is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort to improve communications with the public and customer services.

In addition will:

• Become familiar with services.

• Answer questions from the public, business, staff and others.

• Identify the root cause of problems and implement solutions by gathering and analyzing available information.

• Track incoming calls and email requests for assistance.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Advanced computer skills are required that aligns with the Job Description.

• Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.

• In addition, customer relations skills

• Good verbal and written communication skills

• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Required / Desired Skills

• Advanced computer skills Required - 8 Years

• Ability to multitask and to determine root cause of problems and implement solutions, Required - 8 Years

• Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required - 8 Years

• Customer relations skills Required - 8 Years

• Good verbal and written communication skills Required - 8 Years

• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required - 8 Years