Executive, Customer and Claims Servicing

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

The Executive, Customer and Claims Servicing delivers timely, accurate, and compliant claims processing, ensuring smooth end to end assessment and operational efficiency within a 24/7 rotational claims environment.

What are we expecting from this role?

Perform full-cycle claims processing, including:

Verification and validation of submitted documents

Detailed review and interpretation of medical reports

Assessment of claim eligibility in accordance with policy terms, exclusions, and underwriting notes

Preparation and submission of claim approval recommendations

Ensuring accuracy, compliance, and proper documentation across all steps

Liaise closely with internal teams (Underwriting, Finance, Customer Engagement, Distribution Support,…) to ensure smooth claims workflows.

Facilitate timely follow ups to avoid processing delays and maintain SLA commitments.

Conduct User Acceptance Testing (UAT) for claims related systems and enhancements.

Collaborate with Tech teams to identify issues, validate fixes, and support improvements that enhance system stability and user experience.

Provide claim related technical support to distribution, sales, and internal functions.

Offer guidance on claim requirements, documentation standards, and process expectations.

Participate in training programs to stay updated on claims practices, medical trends, and product changes.

Contribute to internal knowledge sharing initiatives to strengthen claims capability across the organization.

Work Nature / Working Schedule

Operate under a 24/7 rotational shift schedule to ensure uninterrupted claim support.

Working day, evening, and night shifts as scheduled.

Provide support during weekends and public holidays when scheduled.

Respond promptly to urgent and time sensitive claims.

Adapt to operational shift changes as required.

Who are we looking for?

Medical Doctor or equivalent

Minimum 2 years in claims assessment, medical review, or related fields

Strong understanding of medical terminology and clinical documents

Ability to interpret policy terms, exclusions, and underwriting notes

High accuracy, analytical thinking, and problem solving skills

Strong communication skills with the ability to explain medical/technical points clearly

Adaptability to shift schedules and operational changes

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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