SMB Implementation Specialist

Job title: SMB Implementation Specialist

Duration: 06/30/2026 (Long term contract)

Location: Mason, OH (Hybrid – In-office Tuesday, Wednesday, and Thursday)

Job Summary

Seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.

This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.

Key Responsibilities:

• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.

• Serve as the primary point of contact for clients and brokers during the implementation process.

• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.

• Track project status and report progress, issues, and risks to the Implementation Manager.

• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.

• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).

• Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.

• Complete seamless transitions to account service teams upon implementation completion.

• Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications:

• Bachelor's degree or equivalent work experience.

• 2+ years of experience in client operations, customer support, or client implementations.

• Exceptional written and verbal communication skills.

• Ability to manage multiple projects in a high-volume, fast-paced environment.

• Proficiency in Microsoft Office (especially Excel, Word, Outlook).

• Experience with SAP or other CRM/project tracking platforms preferred.

• Strong organizational and problem-solving skills with a keen attention to detail.

We are in need of someone with stronger written and communication skills to take on more of a specialist role versus a the support model 5 Panel Drug screening is also required.

Characteristics of an ideal candidate:

• Ability to learn and adopt new processes quickly and with ease

• Ability to learn and work remotely and autonomously

• Accustomed to working in a high-paced, high-volume environment

• Ability to successfully multi-task and effectively prioritize work

• Strong attention to detail

• Strong written and verbal communication skills

• Medium-Advance level of expertise with Microsoft Excel

• Proficient with Outlook

• Familiar with Cloud-based applications (i.e. OneDrive)

• Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred

• Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant: Provides the employee with exposure to a fast-paced, high-volume environment where they are adding value to a department that has maintained 99% or higher client satisfaction 13 years in a row for the nation's fastest growing vision care company. Provides a "foot in the door” at Luxottica – a company that has multiple facets and opportunities for candidates that want to work hard to succeed in multiple roles.

If this opportunity aligns with your career interests, we kindly request you to share your updated resume along with your availability for a brief discussion to explore the role further.

Additionally, if you know of any professionals in your network who may be good fit, we would greatly appreciate your referrals.

Thank you for your time and consideration. I look forward to your response.

Have a nice day!