Storage Support Engineer

Job Title: Storage Support Engineer

Location: Columbus, OH - Onsite

Duration: 6+ months

Things to look for:

Prefer local candidates

8-10 years of experience

No visa restrictions

Role Overview

We are looking for a Storage Support Engineer to support enterprise-scale storage environments for a large financial services client. This is a support-focused role involving incident management, customer/vendor interaction, and storage migrations using established runbooks.

Key Responsibilities

Provide Level 3 storage support (Banking L2 equivalent – external L3 support)

Own and resolve incident tickets within defined SLAs

Interact directly with customers, internal teams, and vendors for issue resolution

Support and facilitate storage migrations (file products) using existing runbooks

Perform troubleshooting, analysis, and remediation of block storage issues

Ensure operational stability and adherence to support processes

Must-Have Skills

Strong experience in Block Storage technologies (at least one required):

Dell PowerFlex

SolidFire

VMAX

3PAR SAN & Networking knowledge:

Brocade

Cisco Experience in:

Storage support operations

Incident management and ticket closure

Customer-facing and vendor coordination roles

Nice-to-Have

Experience in enterprise or banking environments

Exposure to structured migration activities

Familiarity with ITIL-based support processes