Operations Manager

Job Description

Salary:

About the Role

Ardmore Telephone Company (ATC) is seeking an experienced Operations Manager to serve as the on-site leader for our Ardmore location. This role is critical to the execution of daily operations, driving growth initiatives, and acting as the primary liaison between ATC employees and WK&T Management. The Operations Manager will carry out initiatives as set forward by the executive management team, ensuring operational excellence while actively engaging in the local community and business environment.

Key Responsibilities

Operational Leadership

Serve as the primary executor of all work and initiatives at the ATC business location and within the ATC service territory.

Oversee day-to-day operations, ensuring efficiency, accountability, and alignment with company objectives.

Implement initiatives set forth by the executive management team.

Work closely with contractors and vendors to support builds, events, and operational projects.

Serve as an on-call resource to support operational needs outside of standard business hours as required.

Work with outside vendors to ensure proper facilities maintenance.

Provide a weekly written report to the executive management team.

People & Management

Provide on-site leadership and support for ATC employees.

Ensure strong collaboration with the sales team to support growth initiatives.

Foster a collaborative, accountable, and results-driven culture within the office.

Make job safety a primary objective in all duties, monitor possible security breaches, and ensure a secure environment that allows employees to work in a safe and efficient manner.

Develop and maintain a professional, positive working environment.

Motivate team members to do their best to achieve company goals and objectives, and to act in accordance with ATC Employee Handbook.

Growth & Performance

Drive ATC specific operational and growth goals, including customer penetration targets and customer experience objectives.

Support and execute events and community-driven initiatives that contribute to growth.

Maintain awareness of profit and loss performance, with accountability tied to company results.

Community & Relationship Development

Build and maintain relationships with local businesses, community leaders, and organizations.

Participate in local Chamber of Commerce and community events to strengthen ATCs presence and reputation.

Serve as a visible, engaged leader.

Responsible for the implementation of employee engagement initiatives.

All other duties as assigned*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Qualifications

Prior management experience required.

Strong operational execution skills with the ability to manage multiple initiatives simultaneously.

Proved ability to build relationships with internal teams, contractors, and community partners.

Results-orientated mindset with experience driving growth and performance goals.

Willingness and ability to reside within a 30-minute radius of Ardmore and be actively engaged in the local community.

Effectively function as a team player.

Ability to research issues and resolve them effectively.

Excellent communications skills, both written and verbal.

The position is a working role, with the selected candidate initially performing sales, estimating, project management, and other duties as required.

Willingness to travel as needed.

EDUCATION AND EXPERIENCE

Minimum requirements include training, experience or course work leading to a bachelors degree in Business, Computer Science, Telecommunications or related field. Requires at least (5) years of telecommunications and management experience. An equivalent combination of training or experience that would enable the employee to satisfactorily perform and meet the duties required may be considered in meeting the stated minimum requirements.

Working Conditions:

This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.: This job requires working and traveling in defined sales territory. Working outdoors, and in various weather conditions, is mandatory, regardless of current temperatures. In the event of severe weather or hazardous road conditions, all safety measures should be observed as directed by company policy and procedures.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list if responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.