ESS Security Operations Infrastructure Specialist 2

Schedule: Full-time

What you'll do:

As part of the Office of Information Technology (OIT), Enterprise Shared Solutions Security & Infrastructure Operations team, manage ESS IT systems and infrastructure to align with business goals, focusing on security, monitoring, incident and problem management, work with and support ESS Security & Infrastructure Operations Architects, work cross-functionally with OISP, IOP and ISD.

Monitor system performance, load, and security metrics

Identify and resolve operational and security-related issues

Perform routine maintenance tasks, including system backups, patches, and updates

Respond rapidly to incidents and outages to minimize downtime

Troubleshoot technical issues and provide 24x7 support when applicable

Implement and maintain security measures to protect systems and data

Ensure compliance with cybersecurity requirements and policies

Participate in the resolution of security incidents

Develop content strategy, conduct SEO, edit content, and analyze user metrics

Collaborate closely with other IT teams to ensure secure and efficient operations

Report on metrics and provide proposals for improvement to stakeholders

Manage relationships with third-party service providers

Participate in infrastructure projects

Contribute to project planning

Recommend infrastructure solutions and enhancements to support business requirements

Stay current with emerging trends, new technologies, and industry best practices

Minimum Qualifications:

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Knowledge:

Monitor system performance, load, and security metrics

Identify and resolve operational and security-related issues

Perform routine maintenance tasks, including system backups, patches, and updates

Respond rapidly to incidents and outages to minimize downtime

Troubleshoot technical issues and provide 24x7 support when applicable

Implement and maintain security measures to protect systems and data

Ensure compliance with cybersecurity requirements and policies

Participate in the resolution of security incidents

Develop content strategy, conduct SEO, edit content, and analyze user metrics

Collaborate closely with other IT teams to ensure secure and efficient operations

Report on metrics and provide proposals for improvement to stakeholders

Manage relationships with third-party service providers

Participate in infrastructure projects

Contribute to project planning

Recommend infrastructure solutions and enhancements to support business requirements

Stay current with emerging trends, new technologies, and industry best practices.

Skills:

Critical thinking, complex problem-solving, judgment & decision making

Service orientation

Systems analysis

Identifying & specifying business requirements

Assuring quality

Abilities:

Prepare meaningful, accurate & concise reports

Stay abreast of current technologies in area of IT assigned

Establish facts & draw valid conclusions.