IT Field Support Technician (Ref: 18081)

Position: IT Field Support Technician (Ref: 18081)

Location: Little Rock, AR USA, 72205

Salary: $24.44/hr.

Duration: 1 Years 4 Months 30 Days - Contract

Openings: 1

Deadline: 02/06/2026

Description:

***Local Candidates

***Onsite

***Statewide Traveling

We are seeking a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. The Field Technician will provide end users with assistance solving computer-related problems, such as imaging, LAN connection, malfunctions and program problems.

End-User Support:

• Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

System Maintenance:

• Use a device management system to organize and distribute updates effectively and maintain device compliance.

Security Operations:

• Work with the endpoint security team to monitor user accounts and secure the environment.

Secure Data Handling:

• Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

Identity Management:

• Manage user, group, and computer accounts within a centralized directory service.

Training & Compliance:

• Assist with security awareness training and phishing simulations.

Ticketing & Documentation:

• Manage support requests and document system configurations using an online ticketing and documentation portal.

Field Assistance:

• Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

• This role requires regular travel to offices statewide (average 2 days per week) with personnel.

• No travel reimbursement necessary.

Qualifications

• Field technician support

• Desktop and laptop troubleshooting

• Mobile device support

• Network administration and support

• Software installation and maintenance

• Peripheral device configuration

• Help desk/telephone support

• Exceptional customer service skills with a commitment to user satisfaction

• Strong communication abilities for technical and non-technical audiences

• CompTIA A+, Network+, or similar IT certifications

• Experience with macOS support

• Google Workspace administration experience

• Experience in government or conservation organizations

• Windows 10/11 operating systems

• Microsoft 365 and Office Suite

• Active Directory administration

• iOS and Android mobile device management

• Basic networking (TCP/IP, DNS, DHCP)

• Antivirus and security software

• Remote support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Required / Desired Skills

• Field Technician Support Required - 3 Years

• Desktop & laptop support (Windows 10/11) Required - 3 Years

• Handheld device support (IOS & Android mobile device management) Required - 3 Years

• Network administration and support (TCIP/IP, DNS, DHCP) Required - 3 Years

• Software installation and maintenance Required - 3 Years

• Peripheral device configuration Required - 3 Years

• Helpdesk/Telephone support Required - 3 Years

• Antivirus and security software Required - 3 Years

• Remote support tools Required - 3 Years

• CompTIA Certification Required - 1 Years