Customer Support Representative

Job Summary

We are looking for a motivated Customer Support Representative to provide excellent service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Handle customer inquiries via phone, email, and chat

Resolve customer complaints in a timely and professional manner

Maintain accurate records of customer interactions

Escalate complex issues to the appropriate department

Follow company policies and service standards

Requirements

High school diploma or equivalent

Strong communication and problem-solving skills

Basic computer skills and familiarity with CRM systems

Ability to work independently and in a team