Collections Manager (B2B)

Remote Job Opportunity: Business to Business Collections Manager

Do you excel at building relationships, leading teams, and driving operational excellence? Are you analytical, collaborative, and passionate about improving financial outcomes? If so, we invite you to explore this exciting opportunity!

Remote contract role running through June 30th, with the possibility of extension.

Schedule: Monday - Friday, 8am - 5pm

We are seeking an experienced Collections Manager (B2B) to lead key functions within our Collections organization. Our Collections team focuses on managing outstanding accounts receivable, building trusted relationships with customers and internal partners, resolving disputes, and developing effective payment solutions. We are committed to delivering exceptional service and operational excellence across all stages of the collection’s life cycle.

As the Collections Manager, you will take ownership of driving results and leading people across both internal teams and our external BPO partner. You will:

Manage performance of the assigned BPO partner.

Deliver management reporting on results, risks, opportunities, and trends, plus ad hoc reports.

Drive process improvements across on shore and off shore teams.

Lead cross functional projects to achieve high impact outcomes.

Handle B2B collections, resolving payment issues with customers.

Lead department operations and manage employees, supervisors, and support staff.

Help develop policies and procedures to meet departmental goals.

Ensure teams operate effectively within established guidelines.

Make short term decisions impacting processes, outcomes, and customer relationships.

Engage with peers, customers, suppliers, and occasionally senior leaders.

Resolve operational, strategic, and cross functional issues.

Build alignment and drive consensus across stakeholders.

Qualifications:

A bachelor's degree in a related field or equivalent relevant experience, preferred.

8-12 years of relevant experience, preferred.

Strong problem solving, analytical, and communication skills.

Demonstrated ability to manage teams and drive operational performance.

Experience navigating customer disputes, negotiating solutions, and managing complex accounts.

Travel up to 10%.

We are a global healthcare company dedicated to strengthening care delivery through pharmaceutical and medical product distribution, reliable medical supply manufacturing, and intelligent logistics and data solutions for hospitals, pharmacies, and healthcare systems.

This is an outstanding opportunity to help shape a high performing Collections function and make a meaningful impact on our financial success. If you’re a collaborative leader with a passion for operational excellence and business to business collections, we encourage you to apply online by emailing job@strategichrinc.com!

Employer is EOE/M/F/D/V. Please no third-party candidates or phone calls.