IT Support Technician

Introduction

The Department of Health Services (DHS), Central Wisconsin Center (CWC) is recruiting for a full-time IT Support Technician. This position will work in-person from CWC which is located at 317 Knutson Drive on the North side of Madison.

CWC provides short-term and long-term residential services to assist people living with intellectual disabilities in acquiring the personal skills needed to reach their highest potential.

Our workers love what they do. But don't take our word for it. Hear from our employees.

CWC has a 24/7 fitness center, free parking, and is on the Madison Metro bus route. As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

3.5 weeks of vacation, 9 paid holidays and ample sick time ; limitations may apply for leave time usage in the first six months .

Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.

Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!

Several flex spending accounts: medical, dependent care, commuter, and High Deductible Health Savings.

Well Wisconsin Wellness Program.

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

Public Service Loan Forgiveness Program employer. Position Summary

The IT Support Technician will be filled at one of the two levels below.

Professional level

At this level, you will work under close progressing to limited supervision of the Information Technology Director. You will provide quality customer technical support services for hardware, software and networked computers and mobile devices. The technology is specific to the support and management of these systems for developmentally disabled residents and mental health patient treatment, in collaboration with the medical, behavioral and treatment departments. You'll need to have abroad knowledge of IS concepts, principles and practices and techniques, related to applications, software, network and databases. Duties include:

Performing technical support and management of networkable medical monitoring equipment, in collaboration with the Medical Equipment Management Coordinator.

Performing user accounts, systems and applications security administration and support.

Serving as a supportive liaison between IT and the living units to troubleshoot, maintain and/or discover programs specifically used by, or to facilitate treatment of, patients and residents. Senior level

At this level, you'll perform the duties described above independently (i.e. under general supervision).

Salary Information

The level of the position and salary will be determined based on the qualifications of the selected candidate. The pay ranges for each level are:

Professional level (Pay schedule and range 07/35): $31.00-$34.00 per hour

Senior level (Pay schedule and range 07/34): $34.00-$39.00 per hour

A 12-month probationary period is required.

This position is in the IS Comprehensive Services classification series. Individuals hired at the professional level may have the opportunity to advance within the classification series as they gain experience and knowledge of DHS systems.

Pay for current or former state employees is based upon the rules that apply to compensation for the applicable transaction. Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by CWC or medical personnel approved by the facility prior to their start date.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

Experience providing end user IT technical support.

Experience provisioning user accounts and permissions to systems, data, or other information.

Experience installing, managing, or supporting hardware and software running on MS Windows or Apple iOS.

Well-qualified applicants will also have one or more of the following:

Experience with Internet/Intranet network protocols, operations, processes, and web connectivity.

Experience providing technical support in a health care setting

Experience working with protected health information or personally identifiable data. Your letter of qualifications is limited to two (2) pages and your resume is limited to three (3) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

Applying is easy! Click "Apply for Job" to start the application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

Once an application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.

You may want to save a copy of the job posting for referencing after the deadline.

Submitted materials will be evaluated by a panel of job experts according to the qualifications above.

Please monitor your email for communications related this position.

Current or former permanent, classified, state employees must complete the online application process to be considered.

If viewing through an external site, please apply directly at Wisc.Jobs .

For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Shannon Kavorik in Human Resources at .

DHS is an Equal Opportunity and Affirmative Action employer.

Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here .

Deadline to Apply

The deadline to apply is February 22 at 11:59 PM.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is not available after 4:30 PM on the deadline date. Late or incomplete applications will not be accepted.