Switchboard Operator SCH

Facility: Sisters of Charity Hospital

Shift: Shift 3

Status: Part Time w/Benefits FTE: 0.700000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Nights with Rotation to Days Weekend and Holiday Rotation

Hours:

11pm-7am with fill-in as needed

Summary:

Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties.

Responsibilities:

EDUCATION

High School diploma or GED EXPERIENCE:

Experience managing multiple calls at one time of varied urgency and acuity. Call center or similar history is acceptable. KNOWLEDGE, SKILL AND ABILITY

Must be able to understand English and comprehend oral instruction

Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner

Must be able to work under stressful conditions

Ability to exercise good judgment in decision making