Care Coordinator

Job Description

Care Coordinator – Position Summary

The Care Coordinator is responsible for providing support in the location of services, scheduling appointments at Military Medical Treatment Facilities (MTF), managing urgent care referrals for Active Duty Service Members (ADSM), and conducting customized transfers based on the facility’s needs. This position ensures seamless follow-up care, proactive communication, accurate record-keeping, and exceptional participant service. The Care Coordinator plays a critical role in improving healthcare engagement and outcomes while remaining compliant with established protocols. This is a key administrative and customer service position that requires professionalism, attention to detail, and the ability to operate in a fast-paced, digital environment.Primary Responsibilities

Provide follow-up support and schedule appointments using phone, chat, and email

Initiate outreach to connect participants with appropriate network providers

Maintain accurate electronic records of participant interactions and appointment statuses

Respond to general inquiries and guide participants to the right resources

Deliver high-quality customer service with professionalism, confidentiality, and empathy

Manage inbound and outbound telephone calls efficiently

Operate for 8 continuous hours per shift, seated at a workstation, managing multiple software applications and screens simultaneously

Work on-site Minimum Requirements

U.S. Citizenship (mandatory requirement)

High school diploma or equivalent required (Associate degree in a related field preferred)

0–1 year of relevant experience (customer service, healthcare coordination, or related field)

C1 English proficiency level or higher (CEFR), with documented proof (submit screenshot of results from an approved free mobile application)

A C1 level demonstrates confidence and effectiveness in nearly all professional situations

If English is your primary (native) language, evidence of proficiency is not required

If English is your secondary language, you must complete a free mobile English assessment and submit evidence of a C1 or higher

Link: Take the test – EnglishScore

Experience using multiple digital platforms and comfort with multi-tasking in a structured, high-volume administrative setting

Availability to work in on-site or hybrid mode, according to business needs

Willingness and ability to work any assigned shift (morning, afternoon, or night) as neededPreferred Requirements

Prior experience in a call center or healthcare environment

Familiarity with military culture and terminology

Strong interpersonal and cross-cultural communication skillsEqual Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.

All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.

If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at or .

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and have an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.

3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Full-time