Client Care Associate 100% Remote

Client Care Associate

We’re looking for a warm, detail oriented Client Care Associate to join our team. In this position, you’ll be the first point of contact for customers, offering clear guidance, answering questions, and ensuring every interaction feels smooth, supportive, and professional.

What You’ll Do

- Respond to customer questions and concerns with patience and care

- Share accurate, easy to understand information about our products and services

- Troubleshoot and resolve issues to ensure a positive experience

- Update customer records after each interaction

- Stay informed on product updates, service changes, and new offerings

What You Bring

- Experience in customer service, sales, or a related field

- Strong ability to build rapport and create positive customer experiences

- Excellent multitasking and time management skills

- A positive, proactive, solution focused mindset

- Clear, confident written and verbal communication skill