Restaurant Server

Job Description

Description:

Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.

Essential Functions:

Deliver hospitality to guests in a warm and friendly manner.

Accurately and efficiently take orders from guests and enter into MICROS system.

Anticipate guests needs.

Engage guests in feedback on their meal and service.

Promote The IowaStater Restaurant and all of its products and services.

Deliver the GATEway service standards and exemplify Gateway Values

Set up and execute private parties and reservations.

Effective communication between front of house and back of house.

Exhibit strong teamwork with all hotel staff.

Adhere to all Health and Safety Standards at all times

Complete weekly and daily cleaning duties.

Maximize productivity by working efficiently and in a timely manner

Maintain inherent attention to detail

Reporting Relationships:

This job reports to:

Food & Beverage Director

Restaurant Manager

Restaurant Supervisor Requirements:

Requirements:

High school diploma or GED preferred

Customer service or previous waiting experience preferred

Able to bend, climb stairs, and lift/transport 25-50 lbs

Ability to deliver first class customer service

Speaking skills, ability to communicate with guests, staff, and management accurately and effectively

Strong organizational and decision-making skills

Strong customer service recovery skills.

Complete IPACT training upon hiring

Full-time