Member Experience Advisor

Description:

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOX Credit Union, a division of Ignite Credit Union, were more than just a financial institutionwere a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. Were looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

Bi-weekly 401(k) Match and Profit Sharing

Education reimbursement

Up to $600 in wellness reimbursement annually fitness equipment, gym membership, massages, etc.

Full Medical, Dental, Vision, and Prescription Insurance coverage

Health Savings Account with bi-weekly Employer Contributions

Employer Paid Life Insurance

Employer-paid Short and Long Term Disability coverage

Pet Insurance

Health Advocacy Support

Generous Paid Time Off

12 Paid Holidays

Employee Assistance Programs

Monthly commissions and incentives

Employee Appreciation Events

Community Volunteering Opportunities

Performance and Discretionary Bonuses

Employee Discount Program for travel, shopping, restaurants, etc.

and more Requirements:

The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences both in-person and through digital channels. The Member Experience Advisor will serve as a trusted financial guidehelping members open accounts, process consumer loans, and discover the right financial solutions for their needs. The Member Experience role combines relationship building, consultative sales, and financial expertise to deepen member loyalty and drive results.

Key Responsibilities

Engage members as their first point of contactbuilding relationships and uncovering needs through genuine conversation.

Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.

Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.

Proactively identify opportunities to cross-sell and refer products that benefit the members financial well-being.

Educate members on digital banking and self-service tools, promoting the adoption of emerging technologies.

Maintain and balance the branch vault, ensuring security and compliance.

Support overall branch operations, including opening/closing procedures and cash management.

Collaborate with team members to meet and exceed branch sales and service goals.

What Were Looking For

Experience:

13 years of experience in a financial institution or proven success in a sales-focused environment (banking, retail, or service industry).

Skills & Attributes:

Confident communicator with excellent relationship-building skills.

Goal-oriented, self-motivated, and driven to exceed expectations.

Strong problem-solving and analytical abilities.

Tech-savvy and comfortable learning new systems and digital tools.

A genuine passion for helping others achieve financial success.

At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a jobyou'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If youre looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

BlueOX Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Compensation details: 20.94-20.94 Hourly Wage

PI77810bdece40-31181-39538412

Full-Time