USA_Database Administrator

Pay Rate Range: $ 42.85 - 44.11/hr.

GBaMS ReqID: 10519284

Job Description:

Configure and enable Teams Phone System policies calling plans and number assignments.

Work with Clients (Audio Codes Ribbon) for Direct Routing setup and testing.

Perform user cutovers from Cisco to Teams in coordinated migration waves.

Configure Teams call queues auto attendants voicemail and routing policies.

Migrate and validate analog and specialty lines (gateways inter compaging).

Coordinate with carriers for number porting and PSTN transitions.

Voice Gateway Infrastructure Integration Reconfigure or decommission Cisco voice gateways and SIP trunks post migration.

Update routing tables dial peers E911 configurations and failover paths.

Support coexistence scenarios during phased migration.

Troubleshooting SupportProvide L2L3 troubleshooting during pilot and mass migration phases.

Identify issues in Client routing Teams policy conflicts or device registration failures.

Handle escalations related to call quality dropped calls and network dependencies.

Documentation GovernanceCreate detailed SOPs migration runbooks rollback plans and user guides.

Maintain inventory updates (DID TFN analog lines device lists).Support operational transition to BAU teams post migration.

Customer Project CoordinationWork closely with customer stakeholders to understand requirements and timelines.

Participate in migration planning calls and provide weekly status updates.

Collaborate with network security Microsoft 365 and telecom provider teams.

Essential Skills:

Technical Skills Strong experience withCisco UC TechnologiesoCUCM Unity Connection UCCX (Contact Center) IMPoCisco Voice Gateways (ISRASR) SIP TrunkingoDial plan design SRST E911 QoS JabberWebex Clients Microsoft Teams VoiceoTeams Phone Systemo Direct Routing (AudioCodes Ribbon Clients)oCall queues auto attendants voicemail routingo Microsoft 365 tenant administration Routing Network Fundamentalso SIP RTP DNS DHCP Client call routingoNetwork troubleshooting tools (WireShark call logs QoS traces)Preferred Qualifications Cisco Certifications CCNACCNP Collaboration Microsoft Certifications MS 700 MS 720Experience migrating large enterprise telephony environments

Experience with Contact Center migrations (UCCX to Teams integrations)Familiarity with ITIL processes for incident change and configuration management

Desirable Skills: Oracle DBA

Keyword: ~Oracle DBA~

Skills: Cisco Application Centric Infrastructure(ACI)

Experience Required: 10 & Above

Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Cisco Application Centric Infrastructure(ACI) Yes 1 7+ years