Experienced Service Consultant - Northside Lexus

Experienced Service Consultant

Northside Lexus is looking for an Experienced Service Consultant to join our team. Our Service Consultants are the face of our service department-greeting every guest with professionalism and a smile, listening to their concerns, and ensuring they feel confident about their vehicle's care. You will act as the key link between our customers and Service Technicians, keeping clients updated throughout the repair process and ensuring an exceptional ownership experience.

Essential Job Responsibilities

Greet customers and build strong, lasting relationships through excellent service.

Provide accurate repair and maintenance estimates.

Communicate repair status, timelines, and costs to customers in a clear and timely manner.

Review completed work with customers, explaining services performed and answering questions.

Proactively recommend additional services using a consultative, customer-first approach.

Handle minor customer concerns and escalate larger issues to the Service Manager as needed.

Ensure vehicles are cared for properly and dealership standards are followed.

Maintain Customer Satisfaction Index (CSI) scores in line with dealership expectations. Requirements

Strong customer service and communication skills.

Ability to thrive in a fast-paced environment.

Excellent organizational and time management skills.

Professional, courteous demeanor with team-oriented mindset. Education and/or Experience

High School diploma or general education degree (GED) required.

2-3 years of customer-facing automotive Service Consultant required; or an equivalent combination of education and experience. WHAT WE OFFER

A Well-Established Company and Stellar Reputation

Competitive Pay Plans

Vacation and Holiday Pay

Excellent Medical, Dental & Vision Insurance

Life and Disability Insurance

401(k) Investment Plan with Employer Match

Employee Assistance Program

Education Assistance

Voluntary Benefits and much more!

About our Company:

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*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.