Telecom Network Engineer with Security Clearance

Responsibilities & Qualifications RESPONSIBILITIES * Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure

* Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management

* Work on VTC tasks/projects as designated by the Team Lead and/or PM

* Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters

* Develop required specifications for simple to moderately complex troubleshooting

* Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins

* Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices

* Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs

* Perform CODEC updates and other technical administrative duties as assigned

* Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management

* Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure

* Create, update, and manage trouble tickets in the DLA Service Now ticketing system

* Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network

* Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software

* Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives

* Provide software and configuration updates as required by DOD IA directives

* Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required

* Create and update documentation, including CONOPS, SOPs, and troubleshooting guides

* Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads REQUIRED QUALIFICATIONS * DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following):

* CCNA Security

* CySA+

* GICSP

* GSEC

* Security+

* SSCP

* Computing Environment Certifications:

* 200-301 Cisco Certified Network Associate (CCNA)

AND (one of the following within 6 months of start date): * * * 100-150 Cisco Certified Support Technician (CCST) Networking

* 100-160 Cisco Certified Support Technician (CCST) Cybersecurity

* Clearance:

* Must possess Secret Clearance with IT-I Sensitivity

* Experience:

Employee