Server Information Technology Apprentice

Schedule: Full-time

What you'll do:

Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties within an assigned information technology program area team

Serves as an apprentice to designated staff learning core information technology competencies

Attends training courses relevant to assigned information technology program area

Assists assigned information technology program area team with daily tasks such as: server configuration, server maintenance, server patching, complete customer requests, and server monitoring

Performs other related duties as needed including: Representing the agency and assigned program area to internal and external customers; Scheduling meetings, preparing agendas, and taking meeting notes; Providing project support for enterprise system projects

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Information Technology

Knowledge:

1.Computer hardware and software

2.Ticketing software (e.g. Service Now) *

3.Customer Service techniques and standards*

4.State IT policies, procedures and applicable laws *

5.Operations and processes for diagnosing common or recurring system problems*

6.Database procedures used for querying prior incidents to gather information *

7.Electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones.

8.How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)*

9.Incident response and handling methodologies*

10.Personally Identifying Information (PII)

11.Operations and processes for diagnosing common or recurring system problems*

12.Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*

13.Organization's core business/mission processes*

Skills

14. Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams) *

15. Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)

16. Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)

17. Critical thinking (i.e. impact analysis, troubleshooting)

18. Conducting open source research for troubleshooting network and client-server issues*

19.Basic operation of computers

Abilities

20. Communication (e.g. Oral, Written, Active Listening)

21. Problem sensitivity/problem solving

22. Time Manage (e.g. organization and prioritization)

23. Active learning

24. Match the appropriate knowledge repository technology for a given application or environment*

25. Identify systemic security issues based on the analysis of vulnerability and con-figuration data*

26. Accurately define incidents, problems, and events in the trouble ticketing system*