Helpdesk Analyst

Helpdesk Analyst

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in a fast-paced environment who has worked in either a customer service center or on another technical helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone and in person while expressing excellent customer service qualities.

Required Skills:

1+ year experience working in a technical support or call center related role

Experience troubleshooting Windows 10/11 and iOS devices

Must have strong examples of providing excellent customer service

Strong level of patience and ability to break down technical information into a non-technical way

Ability to analyze and solve problems over the phone and in person

Willingness to learn about new technologies

Strong verbal and written communication skills

Desired Skills:

Experience documenting technical issues within a ticketing system (ServiceNow preferred)

A+ or Net+ certification

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.