Partner Automation Manager

Partner Automation

Partner Automation at Zoom is a critical function within the Channel Center of Excellence. This role is focused on driving operational excellence and scalable automation across our global partner ecosystem. This position supports the channel organization by designing and optimizing automated workflows, systems and integrations that improve efficiency, data accuracy and partner experience. You'll help turn "there has to be a better way" moments into elegant, automated solutions by collaborating with regional and global partners across the business. From simplifying complex workflows to powering our go-to-market strategy across diverse markets, you'll have a real hand in shaping how we scale partner operations. If you enjoy solving puzzles, building things that last, and working with curious, forward-thinking teams, you'll feel right at home.

Key Responsibilities:

Design, implement and maintain automation solutions that support partner onboarding, lifecycle management, incentives and reporting

Act as a thought partner to partner programs, partner operations and sales leadership on automation strategy and system design to create scale and efficiency

Translate business requirements into technical solutions and automation workflows

Translate complex technical concepts into clear, actionable guidance for non-technical stakeholders

Own and improve partner-related systems, integrations and data quality

Continually optimize workflows based on performance data, partner feedback and evolving business needs

Build documentation, playbooks, and enablement materials to support adoption and self-service

Lead automation projects from discovery through launch, including testing, rollout and change management

Contribute to scaling standards and frameworks as the partner ecosystem grows

Requirements:

The ideal candidate has a strong track record of tackling complex problems, applying best practices, and continually improving processes with a passion for operational excellence.

Bachelor's degree in information technology or a relevant field

6+ years of experience in automation, systems, operations or a related role

Proven expertise in CPQ systems

Proven expertise designing and managing automation using tools such as CRM platforms, workflow engines, APIs or low/no-code automation tools

Ability to think strategically while also diving into technical details

Strong project management skills; able to independently scope, prioritize and execute high-impact initiatives.

A collaborative, curious mindset with a passion for building scalable solutions

Experience analyzing processes and data to drive operational improvements

Strong communication skills and comfort working across cross-functional stakeholders

Prior experience in a high-growth or global organization supporting channel programs

Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/29/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step.