Scrum Master
Description:
Scrum Master
Job Location: Columbus, OH (Hybrid)
Pay Range: $50/hr-$60/hr
Contract Length: 6 Months (Contract-to-Hire)
Role Summary
The Scrum Master supports one or more cross-functional product teams in delivering high-quality digital workplace solutions across collaboration platforms, endpoint and identity services, and productivity technologies. This role is responsible for coaching teams on agile principles, fostering a culture of continuous improvement, removing delivery obstacles, and ensuring consistent, incremental progress toward defined business outcomes such as user experience, adoption, reliability, and operational supportability.
Minimum Qualifications
3--5+ years of experience as a Scrum Master or Agile Delivery Lead supporting platform or product teams.
Proven ability to facilitate Scrum ceremonies and apply lean or Kanban practices to optimize flow.
Proficiency with tools such as Azure DevOps or Jira for backlog management, boards, dashboards, and reporting.
Strong servant-leadership mindset with excellent facilitation, conflict resolution, and coaching capabilities.
Ability to manage and coordinate dependencies across areas such as security, networking, identity, endpoint management, and collaboration services.
Exceptional written and verbal communication skills, with strong stakeholder-management abilities.
Preferred Qualifications
Professional certifications such as PSM I/II, CSM, SASM, or Kanban (KMP); experience with scaled agile frameworks is beneficial.
Practical familiarity with modern digital workplace ecosystems, including collaboration tools, content platforms, and endpoint management solutions.
Exposure to ITSM/ITIL processes (incident, problem, change) and concepts related to service reliability or SRE practices.
Experience working in complex, regulated, or large-scale enterprise environments.
Comfort working with value and metric frameworks such as OKRs, DORA/Accelerate metrics, digital experience (DEX/EX) measures, and satisfaction indicators like CSAT or NPS.