Client Intake & Scheduling Coordinator

Job Description

Salary:

Imagine finishing your day knowing:

every important call was handled professionally

qualified leads were captured and scheduled correctly

the calendar is organized and intentional

clients feel informed and confident before we ever show up

and the field team can stay focused on execution

If you take pride in organization, communication, and owning outcomes this role is built for that.

Who We Are

Next Level Restoration & Remodel is an Albuquerque-based restoration and remodel company focused on professionalism, accountability, and quality execution. As we grow, were intentionally strengthening our structure, systems, and roles so the business operates more clearly and predictably. This position is a key part of that effort, owning the first point of contact for our clients and setting the tone for every project that follows.

The Role

Role Title: Client Intake & Scheduling Coordinator

Reports To: Operations Manager

Status: Full-Time, In-Office

You own the front door of the business.

Your job is to manage all inbound client intake for both restoration and remodel, qualify opportunities, and convert qualified leads into scheduled inspections or estimates while maintaining clean, accurate records in our CRM (EBI).This role focuses on pre-inspection communication and lead flow, helping operations and production teams stay focused on execution.

What Success Looks Like

You are successful in this role when:

Calls are answered or returned quickly and professionally

Qualified leads are documented and scheduled accurately

The schedule is protected from unqualified or misaligned appointments

CRM data is accurate, complete, and reliable

Clients feel cared for and clear on next steps before inspection

What Youll Do

You will:

Answer and manage inbound calls for restoration and remodel services

Qualify leads based on service type, urgency, location, and scope

Schedule inspections and estimates accurately based on availability and priority

Enter and maintain all lead and communication records in EBI

Follow up on missed calls, voicemails, web inquiries, and referrals

Communicate expectations and next steps clearly to clients

Coordinate scheduling with estimators and operations leadership

Escalate urgent or out-of-scope situations appropriately

Maintain a calm, professional, brand-aligned tone in all client interactions

Who This Role Is For

This role is for someone who is:

Accountable & Reliable follows through and owns outcomes

Clear & Professional confident on the phone and strong with people

Detail-Accurate cares about clean CRM data and correct scheduling

Process-Driven consistent and organized

Solution-Oriented moves conversations forward

Empathetic balances urgency with genuine care

Resilient handles interruptions and call volume without stress

Experience in scheduling, dispatch, customer service, or client coordination is a plus.

Experience in restoration, construction, or home services is helpful but not required.

Who This Is NOT For

This role is not for you if:

You want a low-responsibility receptionist role

You dislike phone work or client communication

You struggle with details, follow-up, or documentation

You need constant supervision to stay on track

You avoid accountability when things get busy

If youre looking for just answering phones, this isnt it.

What Makes Next Level a Great Place to Work

You can expect:

A full-time, stable role with long-term opportunity

Clear ownership and measurable expectations

Training on systems, scheduling, and intake standards

A professional team environment that values follow-through

Room to grow as the companys systems and structure continue to mature

Compensation & Benefits

This is a full-time, in-office role intended to be a long-term position as Next Level continues to grow.

Compensation:

Competitive hourly compensation, based on experience, communication skill, and demonstrated ownership of client intake and scheduling responsibilities.

(Specific compensation details will be discussed during the interview process.)

What we offer:

Medical, Dental, and Vision insurance

401(k)

FTO (Flexible Time Off) time off is handled professionally, not micromanaged

Full-time, steady work in a structured office environment

Training and onboarding focused on systems, communication, and role clarity

Compensation and advancement are based on performance, consistency, and accountability not titles or tenure.

Next Steps

If this role sounds like you:

Apply with your basic information and work history

Well schedule a conversation to confirm alignment

Final candidates may be asked to walk through call-handling or scheduling scenarios

We move fast and we hire carefully.

If you want to own a critical role at the front of a growing company, we want to meet you.

Full-time