Senior Systems Engineer

Regular Hours: 40/week, M-F, 8am-5pm EST

Employment Type: Full-time, Exempt

**This position is on-site in our Columbus, Ohio office. Hybrid option available after 90 days of employment.

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Sr. Systems Engineer, you'll be a trusted resource for our technical team and clients, serving as the main escalation point for Level I and II technicians. You'll resolve complex issues, ensure our clients' technology runs smoothly and securely, and lead critical infrastructure projects. You'll work independently and collaboratively, always prioritizing clear communication, accountability, and a cybersecurity-first mindset.

Key Responsibilities

Escalation and Technical Leadership:

Serve as the primary escalation point for Level I and II technicians, resolving complex technical issues and supporting team development.

Provide expert guidance and mentorship to junior staff, fostering a collaborative and growth-oriented environment.

Network & Infrastructure Projects:

Plan and implement network infrastructure builds, migrations, and changes for clients, ensuring solutions are robust, secure, and tailored to business needs.

Configure and deploy advanced hardware including firewalls, switches, and access points.

Advanced Troubleshooting:

Diagnose and resolve sophisticated network and server issues, always applying a cybersecurity-first approach.

Support desktops, laptops, mobile devices, and servers (Windows and MacOS) with hands-on expertise.

Virtualization and Cloud Management:

Manage server virtualization platforms (Hyper-V, VMWare) and cloud environments (Microsoft Azure, Microsoft 365).

Oversee user data migrations and access provisioning, ensuring seamless transitions and security compliance.

Document and Process Improvement:

Maintain clear, comprehensive documentation for client infrastructure.

Audit customer networks and recommend improvements to enhance reliability and security.

Client-Facing Support:

Respond to support calls and emails, managing tickets from initiation to resolution with professionalism and accountability.

Deliver direct technical support to clients, ensuring their technology operates smoothly and securely.

Qualifications

5-10 years of experience in network and server management, with increasing technical responsibility.

At least 2 years of help desk experience.

Strong problem-solving skills, attention to detail, and accountability.

Ability to work independently and interact professionally with clients.

Proven ability to manage multiple tasks and priorities in a fast-paced environment.

Hands-on experience with:

Windows 10/11, Windows Server OS

Hyper-V, VMWare

Microsoft Azure, Microsoft 365 Administration, SharePoint Online, Exchange Online, SQL

Troubleshooting desktop/laptop and advanced network issues.

Comfortable working independently and managing multiple tasks

Willingness to travel to client locations as needed

Valid driver's license

Preferred Qualifications:

Bachelor of Science in Information Technology or related field

CompTIA A+, Network+, Security+, and/or CCNA, Security+ certifications

Microsoft 365 Platform Certifications

Experience with Windows 10/11, Windows Server OS, HyperV, VMWare, and Microsoft Azure

Physical Demands

This role involves regular communication, occasional lifting (up to 50 pounds), and the ability to move throughout client sites. We value accessibility and will provide reasonable accommodations to support all team members.

Benefits

100% paid employee health care premium

100% paid employee AD&D, STD, and LTD premiums

401(k) with 4% company match (fully vested on eligibility after 90 days)

Low-cost dental and vision coverage

Financial assistance for ongoing professional development and training

Monthly mobile phone allowance

15 days PTO annually (accrued) and Flex Time

6 paid holidays

Free snacks and beverages onsite

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.