System Administrator

Must-Have Skills & Experience

Strong ServiceNow expertise, especially CMDB

CI classes, relationships, and lifecycle management

Discovery, Service Mapping, Integration Hub ETL

Solid understanding of ITOM & ITSM modules

Incident, Change, Problem Management

ITIL v4 knowledge with focus on Configuration Management

CI data normalization, reconciliation, and duplicate elimination

Experience with automated discovery tools

Integration experience with SCCM, Active Directory, and enterprise systems

Basic scripting using JavaScript & Glide API

Strong analytical, documentation, and communication skills Roles & Responsibilities

Work on assigned ServiceNow (SNOW) deliverables

Maintain and govern CMDB health and data accuracy

Configure integrations and automate workflows

Develop CMDB Health Dashboards, audit, and compliance reports

Support configuration management and ITIL-aligned processes