Customer Support Coordinator

Job Summary: Our client is seeking a Customer Support Coordinator to join their team!

This position is located in Columbus, Ohio.

Duties:Provide expedited service delivery and exceptional customer satisfactionEnsure alignment with SLAs, proactively addressing and efficiently processing work orders and internal and external vendorsAssess, evaluate, and if required, re-categorize work ordersAdhere to standards within the facilities team, ensuring punctuality and effective management of multiple service queuesIdentify and address any challenges or discrepancies arising within the work order tracking platform Desired Skills/Experience:High school diploma or general education degree (GED) requiredFlexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the team operates from 6:30 AM to 2:30 AM dailyProven capability to manage a high volume of work orders and phone interactions on a daily basisDemonstrate excellent customer service skillsEffective and efficient written and verbal communication skills with strong attention to detail, organization, and time management Benefits:Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered The approximate pay range for this position starting at $60,000+. Please note that the pay range provided is a good faith estimate.

Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

We comply with local wage minimums.

At KellyMitchell, our culture is world class.

We’re movers and shakers!

We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth.

This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service.

We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners.

Frequency varies for text messages.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help.

You can access our privacy policy at