Ombudsman Quality Coordinator

Schedule: Full-time

About the Role:

Coordinates and oversees regional Long-Term Care Ombudsman quality program operations

Develops, implements, and monitors quality standards, policies, and improvement plans for regional Ombudsman programs

Provides technical assistance and guidance to regional ombudsmen and program directors on Ombudsman core services

Monitors quality review processes, key performance indicators, and compliance with state and federal standards

Supports the Designation Services Review (DSR) process and collaborates with state staff to identify improvement strategies

Conducts comprehensive quality analyses of Ombudsman core practices, including complaint handling, advocacy, facility presence, and volunteer management

Develops tools, dashboards, and reports to evaluate program performance, effectiveness, and impact

Analyzes Ombudsman data to inform policy development, quality improvement, and strategic planning efforts

Assists with data quality initiatives and improvements to Ombudsman data systems

Develops and delivers training on Ombudsman core services, quality practices, and professional standards

Prepares reports and recommendations for management and communicates findings to internal and external stakeholders

Participates in special projects, meetings, and cross-team initiatives as assigned

Provides high-quality customer service and supports the mission of the Office of the State Long-Term Care Ombudsman

For more in-depth job duties, please click here to view the position description.

Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.

-Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Human Services