Tier 1 Support Specialist

ABOUT VOORHEES UNIVERSITY In celebration of its 125th year of existence on April 7, 2022, Voorhees College was renamed Voorhees University to honor founder, Elizabeth Evelyn Wight.

Voorhees University is a private, diverse, historically black, coeducational, liberal arts, baccalaureate degree-granting institution affiliated with the Episcopal Church.

Located in rural Denmark, South Carolina, the University serves traditional and nontraditional students primarily from South Carolina and the southeastern region of the United States; however, seeks to expand our reach both nationally and internationally.

The University offers each student a comprehensive general education experience coupled with professional education in the values-centered liberal arts environment that supports educational opportunities designed to help prepare students to function in a diverse and increasingly technological society.

Accordingly, the University seeks to produce highly qualified graduates who coalesce intellect and faith in pursuit of life-long learning, healthy living, the betterment of society, and an abiding faith in God.

PRESIDENTIAL CHARGE AND SCOPE OF APPOINTMENT In accordance with the University's mission, Dr.

Ronnie Hopkins, 10th President of Voorhees University has issued the charge and call to action articulated through the University's mantra: Begin.

Believe.

Become.

that will advance Voorhees University to The Next Level of Excellence.

President Hopkins believes and expects that Voorhees University will be nationally recognized as a premier, comprehensive liberal arts institution focused on student success, excellence and integrity.

Through this charge, greater emphasis will be placed on high performing learners, highly accomplished faculty and staff, an involved community, and a supportive and dedicated alumni base.

Position: Tier 1 Support Specialist Department/Division: Information Technology/Strategic Planning, Assessment, and Technology Salary Range: $30,000-$35,000 FLSA Classification: Non-exempt Position Duration: Grant and Institution funded/Full-time, 12 months Position Schedule: 8:00 a.m.-5:00 p.m.

Monday - Friday (Extended hours, weekends, and travel may be required) ESSENTIAL FUNCTIONS * Provides troubleshooting services and support for all office technology resources (PCs, laptops, tablets, peripherals, projectors, IP phones, user accounts). Assist Help desk manager in providing an accurate inventory and conducts routine assessments to preserve the security and stability of the campus-computing * Works with Help Desk to coordinate the operations of select IT Staff (e.g., Wiring & Telecommunication Support Specialist, Computer Lab Manager), ensuring the delivery of prompt, and quality technical support to faculty, staff and students.

* Insures accurate detail is posted to support logs and status * Update and certify technical skills to remain current with industry Cross-trains with help desk and lab manager staff.

* Serves as alternate for help desk and assists with routine Help desk related issues.

* Observes and enforces university/division/department policies, best practice industry-standard methods and defined procedures except where the supervisory chain grants an exception of record.

* Promotes and preserve a positive, team-oriented work environment with an emphasis on timely and appropriate communication, work ethic and mutual * Other duties as assigned by the immediate EDUCATION * Bachelor's degree in Computer Science or equivalent training, supervision and experience is PHYSICAL DEMANDS * Must be able to occasionally lift and carry (up to) 50-pound items up flights of stairs and scale heights on * Work extended schedules on select * Operate university vehicles and light construction tools and PREFERRED QUALIFICATIONS * Successful technical and management experience/certification in IT operations and support especially in Help Desk operations, automated and remote management, supervisory and administrative * Two (2) years technical experience and/or certification * Excellent communication skills are * A solid knowledge of technology in higher education is helpful.

APPLICATION INFORMATION Review of applications will begin immediately and continue until the position is filled.

Please submit an employment application, cover letter detailing your interest and qualifications for the position, resume, and relevant transcript to apply.