Support Technical Assistant

Education - It's in Our DNA

At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail.

We are seeking a Support Technical Assistant to support BNED's College Stores back-office platforms. This role is responsible for the day-to-day monitoring, administration, and support of the infrastructure and software that enable Text, Merchandise, and Point of Sale (POS) systems. The position plays a critical role in supporting iSeries (AS400) environments to ensure system availability, performance, and data integrity across core business operations. This is a hands-on technical role well suited for someone who enjoys system monitoring, troubleshooting production issues, and working behind the scenes to keep essential systems running smoothly and reliably.

How You'll Make an Impact

Monitor and administer production iSeries servers (BNNY and STORES01) in a 24/7 environment

Administer and support iSeries development and testing environments

Develop, maintain, and support AS400 applications using DFU, CL, and SQL

Monitor and support critical corporate processes, including AIP, course enrollment feeds, inventory, Textnet, and digital/text database loads

Troubleshoot, debug, and resolve production issues in a timely and effective manner

Optimize system performance while ensuring data integrity and system reliability

Perform unit testing, system testing, deployments, and third-party software installations and upgrades

Administer, monitor, and troubleshoot change management software

Analyze user access and system activity; generate reports to support security audits

Perform additional responsibilities as required. What You'll Need to Succeed

Excellent oral and written communication skills, with the ability to provide direct customer service.

Strong problem-solving skills related to computer software applications.

Ability to work effectively in a team environment with management, peers, and support staff.

Strong organizational skills with the ability to manage multiple priorities.

Previous experience preferred (not required): Technical Customer Support, SQL, DB2, MySQL, PHP, JavaScript, HTML.

Additional experience a plus: IBM System i, IBM OS400, IBM Data Studio, Web Facing Tools.

How We Elevate Our Employees

We believe your success is our success, and we're committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits.

Our Commitment to Diversity, Equity, & Inclusion

At MBS we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

MBS is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation.