Client Support Service

Job Description

Job Summary:

The Client Support Service Professional handles inbound customer service calls related to Client accounts, products, and digital platforms. This role requires responding to client inquiries with a high degree of accuracy, professionalism, and efficiency while consistently meeting department performance metrics. The position supports cash management services, online and mobile platforms, and general account or financial inquiries, delivering world-class client service in a fast-paced environment.

Key Responsibilities:

Handle incoming phone calls regarding Client account and service inquiries

Provide accurate, timely, and professional responses to client questions

Support Client Cash Management products and services

Assist clients with Client Online website and Mobile App navigation and usage

Address general account-related and financial inquiries

Meet or exceed key department performance and quality metrics

Maintain confidentiality and adhere to financial services policies and procedures

Contribute positively in a fast-paced, team-oriented contact center environment

Multi-task effectively and adapt quickly to changes in workflows and priorities

Required Skills:

Strong customer service and phone communication skills

Ability to work accurately and efficiently in a high-volume call environment

Strong attention to detail and commitment to quality

Ability to multi-task and adapt quickly in a fast-paced setting

Professional demeanor with a client-focused mindset

Ability to work collaboratively within a team environment

Education:

College Degree (preferred)

Education: College Coursework Completed

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time