Infrastructure Specialist 3 (Storage Team) - Enterprise Computing

Schedule: Full-time

What you'll do:

Installs, monitors/maintains, configures, upgrades, and/or administers/operates hardware and/or software independently for Data Services storage and backup management: 24x7 support of enterprise storage and backup infrastructure. This includes:

Responding to alerts and monitoring triggers and service out-age support calls.

Plan, test and implement regular maintenance and firmware upgrades / patches.

Storage and backup provisioning activities.

Performance analysis of storage and backup environment.

Perform physical installation of storage and backup hardware and associated cabling in multiple datacenters throughout Ohio.

Evaluates and/or researches hardware and/or software solutions and provides feedback to project team or higher-level staff.

Interfaces and/or performs work with other applications or platforms.

Assists in providing IT consultation and recommendations for implementation, ensuring services are not compromised.

Provides technical IT leadership for integration of various related systems.

Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines.

Job duty, knowledge, skill, and ability statements at a lower-level are understood to be able to be performed at any higher level.

Minimum Qualifications:

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Knowledge of:

Oral & written communication tools & techniques

Customer support & personal ser-vice

Technical writing & documentation practices

Storage and Backup Management Platforms, Tools and Technologies (IBM, Cisco, DellEMC)

Unix/Linux Platforms, Tools, and Technologies

IT principles, methods & best practices in storage and backup management

Software distribution & configuration management tools & mechanisms

Organizations operation environment, topology, & protocols

Back-up & recovery techniques

Performance monitoring methods

Installation & configuration procedures

System administration methods & procedures

Operating systems installation & configuration procedures

Technology design

Structured analysis principles.

Skill in:

Service orientation

Installation

Troubleshooting

Critical thinking

Operation monitoring

Judgment & decision making

Systems evaluation

High level problem solving.

Ability to:

Prepare meaningful, accurate & concise reports

Stay abreast of current technologies in area of storage management

Define problems, collect data

Establish facts & draw valid conclusions

*Developed after employment