Chat Support Agent

Associate Ophthalmologists is seeking a dedicated and patient-focused Chat Support Agent to join our growing team. Our practice is built on clinical excellence, compassionate care, and clear communication. If you enjoy helping patients, thrive in a healthcare environment, and take pride in providing thoughtful, accurate support, we’d love to hear from you.

About the Role

As a Chat Support Agent, you will serve as a key digital connection between our patients and care team. You will support patients through secure chat platforms by answering questions, assisting with appointments, and ensuring every interaction reflects our commitment to professionalism, privacy, and patient-centered care.

What You’ll Do

Communicate with patients via live chat and secure messaging in a courteous, professional manner

Assist with appointment scheduling, confirmations, and general practice inquiries

Provide non-clinical information regarding services, procedures, insurance processes, and office policies

Identify and escalate clinical concerns or urgent matters to ophthalmologists or appropriate staff

Document patient interactions accurately within the electronic medical record (EMR) system

Follow established communication standards, workflows, and escalation protocols

Uphold HIPAA compliance and maintain strict patient confidentiality

• Collaborate with physicians, technicians, and administrative staff to support seamless patient care

High school diploma or equivalent required; associate’s degree or higher preferred

Strong written communication skills with a calm, compassionate, and professional tone

Ability to multitask and manage multiple chat conversations efficiently

Attention to detail and commitment to accuracy

Comfort working with technology and learning new systems

• Discretion and professionalism when handling sensitive patient information

PI281773066

Full-Time