Information Technology Manager

Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY.

THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Purpose: Develops, executes and manages information technology strategies for Metro Parks and maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks.

This includes providing strategic leadership, oversight, and management of the Metro Parks' information technology services, facilities, hardware, software, and IT staff.

Example of Duties Responsibilities: Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units.

Recommends optimal solutions by weighing the build, buy, or wait options based on understanding of budget and/or time issues.

Manages the timely and cost effective delivery of these items.

Oversees all IT-related purchasing and budget usage; works with Finance Director to develop and implement annual IT budget.

Develops and implements long-range purchasing program for hardware and software.

Assures the security of the computer systems and plans disaster recover protocols.

Manages the e-mail functions and coordinates with other staff members for website function.

Researches, designs, and implements voice and data networks.

Troubleshoots hardware and software problems for upgrade, repair, or replacement.

Assists parks and work units with their computer, telephone and networking needs.

Reviews and sets up service contracts for technology and telephone systems.

Oversees and directs telecommunications and technology consultants and vendors.

Creates and executes project work plans.

Manages project scope or requirement changes.

Manages multiple and competing demands while determining the impact on time and budget.

Revises plans as appropriate to meet changing requirements of projects.

Develops and implements policies and procedures as related to information technology.

Researching emerging technology for possible future needs.

Provides training to Metro Parks' staff relating to information technology in a language easy to understand for non-technical individuals.

Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering discipline if warranted, and assigning projects/work.

Qualifications Education/Experience: Possession of a Bachelor's Degree in Information Technology, Computer Science or related field and significant experience providing information technology services in an organization or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Demonstrated understanding of computer security systems.

Broad knowledge of the various aspects of voice and data technologies.

Strong understanding of complex computer structures and the ability for repair, upgrade, replacement, or re-installation to computer systems or network control devices.

Ability to create training programs, internal systems and editable documents.

Must have a thorough knowledge of the organization's software to assist users in problem resolution.

Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others.

Ability to deal with and defuse difficult, stressful situations calmly.

Mathematical Skills: Ability to perform math related to budgets, contracts, reports, etc.

consistent with the essential functions of the position.

Ability to proofread technical materials, recognize errors and make corrections.

Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things.

Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making.

Uses critical and systems thinking.

Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear.

The employee is required to use hands and fingers to key data, etc.

Lifting of computer equipment is regularly required during service activities.

Work Environment: The employee regularly works in an office environment, but is required to work in outdoor weather conditions as needed to address networking, outdoor camera, and telephone line, etc.

issues.

Outdoor work may occur in extreme weather conditions.

The employee is required to travel to parks throughout the District and to other locations as necessary.

Any Additional Information: Exhibits a customer service-oriented demeanor.

Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials.

Other Information The above Description represents the essential and most significant duties of this position.

It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

Candidate must successfully complete a background investigation, including a criminal record check, driving record check, references, and finger printing.

Supervision Received: Finance Director/Treasurer Given: Information Systems Technician FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.