Assistant Golf Course Manager

Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY.

THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Assists with the administration, daily operations, golf play, and special events at the Blacklick Woods Golf Course.

Example of Duties Customer Relations & Communication * Delivers exceptional customer service by providing detailed information regarding Blacklick Woods Golf Course and the District.

* Establishes and maintains positive public relations with golfers and the general public; professionally resolves inquiries and complaints while promoting Metro Parks.

* Facilitates regular communication with all staff members to foster a positive, collaborative environment for both employees and guests.

Golf Operations & Programming * Manages and facilitates weekly leagues, serving as the primary point of contact to ensure smooth operations.

* Consults with players, tournament organizers, and external parties, utilizing deep golf industry knowledge to provide expert guidance.

* Oversees the booking, administration, and execution of daily play, tournaments, group outings, and special events.

* Maintains the handicap system and oversees internet tee-time scheduling.

* Conducts Metro Parks' instructional lessons, classes, and clinics.

Facility & Retail Management * Operates Point-of-Sale (POS) and computer systems to manage merchandise sales, golf services, and reservations.

* Directs inventory control and merchandise displays; prepares and maintains accurate records for the Pro Shop and rental facilities.

* Inspects the golf course and facilities daily to ensure optimal playing conditions; reports any maintenance or safety concerns to the Golf Course Manager.

* Collaborates on the creation of promotional and marketing materials to increase course visibility.

Staffing & Administration * Supervises daily staff functions and assists with the recruitment, onboarding, and training of new team members.

* Prepares performance evaluations for part-time and seasonal staff under the direction of the Golf Course Manager.

* Supports the budgeting process and performs special projects or other related duties as assigned.

* Ensures Compliance: Enforces all rules and regulations, follows safety protocols, maintains required certifications, and attends professional development seminars.

Qualifications Education/Experience Associate Degree in Business or Golf Course Management, or any combination of education and experience in golf course or retail including customer service, point of sales systems, inventory control, etc.

Ability to deal with a high volume of customers efficiently, courteously, and professionally.

Computer skills and familiarity with a point of sale system, entering items for inventory, pricing and sales required.

Significant knowledge of the game of golf, golfing merchandise and equipment, inventory control, supervision, safety practices and procedures, and public relations preferred.

Experience in Pro Shop operations preferred.

Possession of a current PGA membership card or working towards PGA status preferred.