Office / Scheduling Manager

Description:

GenerX Generators is growing, and were looking for an experienced Office / Scheduling Manager to lead our scheduling team and keep our service operation running smoothly. This role is critical to our customer experience and daily field operations.

Position Overview

The Office / Scheduling Manager will oversee a team of schedulers responsible for handling inbound customer calls and making outbound scheduling calls. Youll manage daily workflows, track performance, coach your team, and ensure technicians are scheduled efficiently while delivering excellent customer service.

Key Responsibilities

Lead, train, and manage a team of schedulers

Oversee inbound and outbound call activity related to service scheduling

Monitor call volume, booking rates, and daily scheduling efficiency

Ensure appointments are scheduled accurately and optimized for technician routes

Coach team members on phone etiquette, customer service, and sales opportunities

Resolve escalated customer issues professionally and promptly

Coordinate closely with service managers, technicians, and leadership

Maintain accurate scheduling records within our CRM/service software

Assist with hiring, onboarding, and performance evaluations

Implement and improve scheduling processes and procedures

Qualifications

Previous experience in scheduling, dispatch, or call center management

Strong leadership and team management skills

Excellent communication and customer service abilities

Comfortable managing both inbound and outbound call teams

Highly organized with strong attention to detail

Ability to multitask and perform in a fast-paced environment

Proficient with scheduling software, CRM systems, and Microsoft Office

Service industry or home services experience preferred (HVAC, electrical, plumbing, generators, etc.)

What We Offer

Competitive salary (based on experience)

Health benefits

Paid time off

Growth opportunities within a fast-growing company

Supportive leadership and team-focused culture

Requirements:

Previous experience in scheduling, dispatch, or call center management

Proficient with scheduling software, CRM systems, and Microsoft Office

PI88d1e266b1b2-31181-39539541

Full Time