Operations Manager
Description:
Job Description
For over 30 years, Schill Grounds Management has delivered award-winning commercial landscaping and grounds maintenance services. Ranked #28 nationally among landscape companies, we operate more than 25 locations serving customers across Ohio, Eastern Pennsylvania, Indiana, Illinois, and Ontario, Canada.
Join our growing team at Schill Grounds Management in Westfield, Indiana.
The Operations Manager is a critical leadership position responsible for ensuring our landscape maintenance operations run safely, efficiently, and at the highest quality standard. This role directly impacts customer satisfaction, crew performance, and operational profitability by driving strong job planning, disciplined execution, and continuous improvement in the field.
You will lead from the front—supporting crews, reinforcing standards, and partnering with internal teams to deliver consistent, professional results.
What You’ll Be Responsible For
Safety & Compliance
Champion a strong safety culture by enforcing company policies and regulatory requirements
Lead safety meetings, quality inspections, and proactive incident-prevention efforts
Quality & Service Excellence
Ensure all maintenance services meet company quality standards and customer expectations
Oversee mowing quality, edging, trimming, blowing, and overall property appearance
Identify quality issues and implement corrective actions quickly and effectively
People Leadership & Development
Lead onboarding, training, and certification efforts for maintenance crews
Coach crew leaders and teams through performance improvement and ongoing development
Build crew capability through structured training, accountability, and regular field observation
Job Planning & Production Management
Ensure crews are dispatched only with approved job plans, defined scopes of work, proper staffing, and equipment
Develop and refine job plans that include task sequencing, labor targets, qualifications, and equipment needs
Identify underperforming jobs and re-plan work to improve efficiency, quality, and profitability
Create job plans for new maintenance contracts prior to service start
Scheduling & Operational Efficiency
Build and manage schedules that optimize routes, travel time, equipment utilization, and crew skill alignment
Cross-Functional Collaboration
Serve as a key link between field operations, sales, customer service, and management teams
Support equipment preventative maintenance, repairs, inspections, and inventory control
Assist with operational planning and production cost estimates for new opportunities
Additional Responsibilities
Adhere to all company policies and procedures
Support business needs through additional duties as assigned
What We’re Looking For
Strong written and verbal communication skills
Proven ability to build professional customer and employee relations
Highly organized, self-directed, and results-focused
Analytical, data-driven problem solver with a continuous improvement mindset
Collaborative leader with hands-on operational experience
Qualifications
Valid driver’s license with acceptable driving record
Ability to pass drug and alcohol screening
Bilingual (English/Spanish) preferred
8+ years of landscape maintenance experience, including 3+ years in a leadership role (preferred; flexibility based on qualifications)
Strong knowledge of turf types, mowing standards, weed control, and seasonal maintenance practices
Strong computer skills and the ability to adapt to new technology
Ability to consistently lift and/or move up to 60 pounds.
Ability to sit, kneel, and stand for up to 12 hours a day.
Compensation & Benefits
Weekly pay
401(k) retirement plan
Paid Time Off (PTO) and Paid Holidays
Medical, dental, and vision insurance
Life insurance
Employee Assistance Program (EAP)
And More!
Work Environment
This role is primarily field-based and requires working outdoors in varying weather conditions, including heat, cold, rain, and snow. Extended hours and seasonal flexibility may be required during peak operational periods.